Complaints

If you have any questions or complaints regarding your account or any other product or service provided to you by VersaBank we encourage you to contact the head of the department at the office of VersaBank that you have been dealing with.

If the head of the department is not able to resolve your complaint, you may escalate the complaint to the Office of the President and Chief Executive Officer at 1-866-979-1919 or write to us at:

Office of the President and Chief Executive Officer
VersaBank
2002-140 Fullarton Street
London, Ontario N6A 5P2

If the Office of the President and Chief Executive Officer is not able to resolve your complaint, you may contact the Bank’s Ombudsman at 1-866-979-1919 or write to us at:

VersaBank Ombudsman
VersaBank
2002-140 Fullarton Street
London, Ontario N6A 5P2

If your complaint still remains unresolved, you can contact the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent service for resolving banking services and investment disputes. The OBSI can be reached at:

Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, Ontario M5H 2Y4
Phone: 1-888-451-4519
Email: [email protected]
Website: www.obsi.ca

If your complaint involves a potential violation of a consumer protection law, you may contact the Financial Consumer Agency of Canada (FCAC). The FCAC is an independent federal regulatory agency that works to protect and inform consumers of financial services. The FCAC can be reached at:

Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9
Phone: 1-866-461-3222
Website: www.fcac-acfc.gc.ca

The FCAC’s web site provides a complete listing of federal consumer protection laws.