VersaBank has adopted the following codes of conduct and public commitments designed to protect and better serve consumers:
- Code of Conduct for the Delivery of Banking Services to Seniors
- Commitment on Powers of Attorney and Joint Deposit Accounts
- Guidelines for Transfers of Registered Plans
The Financial Consumer Agency of Canada (FCAC) oversees adherence to these codes and commitments.
To contact the FCAC:
Financial Consumer Agency of Canada
427 Laurier Ave. West, 6th Floor
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Information about the FCAC and its role and about consumer protection laws and regulations, is available at www.fcac-acfc.gc.ca.