VersaBank is a North American bank (federally chartered in Canada and the US) with a difference. VersaBank has a branchless, digital, business-to-business model based on its proprietary state-of-the-art technology that enables it to profitably address underserved segments of the banking industry in a significantly risk mitigated manner. VersaBank obtains substantially all of its deposits and undertakes the majority of its lending electronically through financial intermediary partners, which allows the Bank to benefit from significant operating leverage that drives efficiency and return on common equity. In August 2024, VersaBank launched its unique Receivable Purchase Program (RPP) funding solution for point-of-sale finance companies, which has been highly successful in Canada for nearly 15 years, to the underserved multi-trillion-dollar US market. VersaBank also owns Washington, DC-based DRT Cyber Inc., a North America leader in the provision of cyber security services to address the rapidly growing volume of cyber threats challenging financial institutions, multi-national corporations and government entities. VersaBank’s Common Shares trade on the Toronto Stock Exchange (“TSX”) and Nasdaq under the symbol VBNK.

We are excited to add an Operations & Administrative Coordinator to the VersaBank USA team on a full-time basis. This position has room for advancement and the Bank is prepared to employ applicants with less experience, however compensation may vary and will be determined at a later stage in the hiring process. Please note that VersaBank USA is a federally chartered U.S. bank and subsidiary of VersaBank, a Schedule I Canadian bank.

As the first point of contact of our Minneapolis Administrative Centre this role is responsible for the efficient and effective operation of the office through general administrative support. The responsibilities of the role include office administration, communications, and banking operations, all critical to maintaining regulatory compliance and the Bank’s overall effectiveness.  With the ability to thrive in a dynamic environment this role will apply a balance of organizational and interpersonal skills to deliver administrative support while managing banking operations. Key areas of responsibility include managing Automated Clearing House (ACH) creations/transactions, supporting online banking customers, and processing wire transfers ensuring all assignments are completed accurately and on time.

Minimum Requirements

• Bachelor’s degree in business, finance, accounting, or a related field (preferred).
• Previous experience with Fiserv and or Q2 preferred.
• Experience in Banking operations required.
• Exceptional verbal and written skills
• Ability to handle sensitive information with discretion and maintain confidentiality
• Strong interpersonal and organizational skills with the ability to multitask
• Strong analytical and investigative skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Primary Responsibilities Include:

Office Administration:

• Coordinate scheduling for appointments, meetings and conference room bookings as required.
• Manage phone lines, email and in person inquiries, with professionalism and accuracy.
• Maintain the front desk and shared spaces to ensure they remain organized, welcoming, and secure.
• Greet clients, visitors, and employees in a professional and welcoming manner.
• Handle incoming and outgoing mail and deliveries.

• Assist with organizing events, training sessions, and team activities.
• Collaborate with the Bank’s management team to prepare and organize board materials; organize monthly/quarterly/year-end reporting and prepare and organize regulatory reporting materials.

Banking Operations:

• Balance and facilitate the processing of files for all ACH Operators as well as ACH returns
• Balance the monthly Fed totals, track monthly/annual IATS and complete required entries
• Process Death Notices, PIM reconciliation, and manage returns
• Manage monthly billing to ACH Originators
• Complete monthly checklist for IAT reports, PIM GL statements,
• Conduct annual Risk Review and organize annual training sessions for all ACH Originators
• Respond promptly and effectively to online customer inquiries, through secure massaging or over the phone.
• Complete current and new customer setups for online banking, ensuring seamless and secure access to services.
• Assist Originators in setting up ACH for pulling and/or pushing transactions or files and manage external and ACH transfers
• Scan all incoming wire originators and beneficiaries against OFAC and send wire notification to frontline staff for processing.
• Ensure wire form has been correctly approved and signed prior to releasing the wire.

Please note this list is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

We offer excellent career advancement opportunities, an informal, positive work environment, and a very competitive compensation package including medical, vision and dental coverage, and life, AD&D and disability insurance. VersaBank USA employees also enjoy participation in a 401(k) plan, and time off policies as well as annual incentive awards.

EEO Statement

VersaBank USA is an equal opportunity employer committed to diversity, equity, and inclusion. We believe that we grow as we actively search for new ideas and welcome different perspectives. We also recognize that the best way we can serve our diverse communities is to have those communities represented in our workforce. VersaBank USA doesn’t discriminate against, nor tolerate harassment by any person, including co-workers, supervisors, or third parties, based on any Protected Characteristics. Creating an inclusive and professional environment where employees feel comfortable, safe, and free from inappropriate and disrespectful conduct allows our employees to flourish and effectively collaborate.

Disclaimer

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, VersaBank USA will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Bank grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, the Bank retains the right to change or assign other duties to this Operations & Administrative Coordinator position.

Application Deadline

VersaBank USA accepts applications on a rolling basis. Please use this link to apply to this role. A member of the HR team will reach out to learn more about your qualifications and interest in joining VersaBank USA.

Even if your qualifications don’t match our criteria exactly, we welcome you to apply if you have an interest and feel you would be able to succeed in this position. We have found that people with a diversity of backgrounds and variety of experiences in our workforce creates a more rewarding, dynamic, and effective work life.