IT Support Analyst

Location: London, ON

IT Support Analyst – London

VersaBank is an entrepreneurial, rapidly expanding, Schedule 1 Chartered Bank with over $1.8 billion in assets. We provide innovative financing solutions to high quality borrowers including large corporations and public sector organizations. We are a branchless bank that raises deposits through a nationwide network of dedicated financial planners and deposit brokers. Our team of IT professionals is an integral part of our organization.

VersaBank (VB) shares trade on the Toronto Stock Exchange.

Key Responsibilities
Reporting to the Director, IT Infrastructure & Security, you will work closely with senior staff to maintain the Bank’s IT infrastructure (desktops, servers, networking, voice, etc.). The position involves designing/automating IT processes, tests, and controls to improve efficiency, to mitigate cyber security risk, and to ensure compliance with policies and procedures.

The successful candidate will:

•Provide laptop/desktop/server support
•Automate IT processes, tests, and controls
•Handle equipment installation, inventory, and cabling
•Monitor systems health
•Have a security-conscious mindset


•Bachelor’s degree or diploma in a related Technical field
•Proficient in Linux
•Familiarity with Windows Server, Windows 10, and Office (2016+ and/or 365)
•Proficient in coding, previous experience with Python preferred, shell scripting, PowerShell, and willing to work with other languages as required (no Java so far)
•Knowledge of current technological developments/trends
•Strong interpersonal and communication skills, and the ability to work effectively with a wide range of responsibilities/stakeholders
•Willingness to learn and provide end-user support
•Excellent analytical skills and a creative approach to problem solving
•Ability to work with a team to solve complex problems as well as do independent research

The successful candidate has excellent verbal and written communication skills as well as the ability to work independently or as part of a team. You are a detail-oriented self-starter who is highly organized and efficient. You are also results driven and are able to work under tight timelines.

We offer excellent career advancement opportunities, an informal, positive work environment and a very competitive compensation package that includes base salary, an outstanding benefits package, tuition refund program, fitness club membership and participation in an attractive incentive award program.

Application Procedure

If working for a ‘non-traditional’, technology savvy bank with an entrepreneurial flair appeals to you, we encourage you to apply in confidence with your resume and cover letter to [email protected] as soon as possible.

We thank you for taking the time to submit an application. Please be advised that only those selected for an interview will be contacted.